Privacy Policy
Last Updated: 1 July 2026
Royal Pool Care (Vonsturmer Pty Ltd, ABN 34 678 226 732) ("Royal Pool Care", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.
Information We Collect
We may collect personal information that is reasonably necessary to provide our services and operate our business. This may include:
- Your name
- Email address
- Phone number
- Property or service address
- Information about your pool and equipment
- Service history and appointment details
- Payment and invoicing information
- Communications between you and Royal Pool Care
- Website usage information, including IP address, browser type, device information, and cookies
How We Collect Information
We collect personal information in a variety of ways, including when you:
- Contact us by phone, email, website, or social media
- Request a quote
- Book a pool service or inspection
- Subscribe to our marketing communications
- Make a payment
- Visit our website
We may also collect information from trusted third-party service providers where necessary to provide our services.
Why We Collect Your Information
We use your personal information to:
- Provide pool cleaning, maintenance, repairs, and related services
- Prepare quotes and schedule appointments
- Communicate with you regarding bookings and services
- Process invoices and payments
- Respond to enquiries and customer support requests
- Improve our services and customer experience
- Maintain business records
- Meet our legal and regulatory obligations
- Send promotional communications where you have given consent or where permitted by law
Marketing Communications
From time to time, we may send you information about our services, promotions, seasonal offers, or other updates.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending important service-related communications, such as appointment confirmations, invoices, or service updates.
Disclosure of Personal Information
We may disclose your personal information to trusted third parties where necessary to operate our business, including:
- Employees and contractors performing services on our behalf
- Accounting, payment processing, and administrative service providers
- IT and website hosting providers
- Professional advisers, including accountants, insurers, and legal advisers
- Government authorities or regulators where required by law
We do not sell your personal information to third parties.
Overseas Disclosure
Some of the software and cloud-based services we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with Australian privacy laws.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
- Secure cloud-based storage
- Password-protected systems
- Multi-factor authentication where available
- Restricted access to personal information
- Regular software and security updates
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve website functionality, understand visitor behaviour, and enhance your browsing experience.
Most web browsers allow you to disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.
Access and Correction
You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below.
Complaints
If you believe we have breached your privacy rights, please contact us so we can investigate your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices or legal obligations.
The most current version will always be available on our website, and the "Last Updated" date will indicate when changes were made.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact: